Join the DSF 2018 Briefing Session on

A Unified Customer Communication Architecture

Tuesday, May 22, 2018  |  10:30 AM - 10:50 AM

In this session, you'll learn omni-channel best practices for building a digital enterprise. Some of the key points to be covered in the session are compliance challenges for business users when authoring documents, ineffective utilization of CCM platform capabilities and the lack of a unified approach to communications across enterprise functions.

You'll learn:

  • Real-world use cases around omni-channel communication objectives
  • Capabilities within your technology stack that will help address business challenges
  • Best practices for creating a unified customer communication architecture


Viswanath Maddali
Vice President, Customer Communication Practice
ValueMomentum Inc.

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