Join the IASA Session

Developing a Digital Insurance Strategy

Monday, June 5 | 3:30pm - 5:00pm 

Panel Includes: Mike Anselmo, CIO at NSM Insurance Group | Victor Kumar, VP & CIO at Preferred Employers Insurance (a W. R. Berkley company) | Anant Iyer, Chief Product Officer at ValueMomentum

True digital enablement requires a connected and collaborative workforce, a complete view of customer and market opportunities, and the ability to engage with agents, customers and employees through seamless, contextual experiences across channels and devices. By focusing on the customer journey or experience first, insurers can improve the quality of client interactions across channels, drive new customer acquisition, and improve retention by delivering seamless digital experiences.

Objectives:

  • Identify different approaches to digital strategy development which insurers could take
  • Focus on ways digital enablement can extend capabilities of existing systems, processes and people
  • Make technology choices that deliver cost-effective digital transformation within budget and expectations
  • Identify the key drivers shaping agent, employee and customer expectations for engagement with insurers

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